Guest Engagement Specialist - Great Lakes Science Center (Cleveland, OH)
Great Lakes Science Center seeks a creative and resourceful Guest Engagement Specialist to work with a dynamic and diverse group of their peers, dedicated to enriching visitor engagement through inquiry-based learning. A Guest Engagement Specialist is expected to deliver high-quality, exciting, and fun programs that include but are not limited to: interpretive programming inside Great Lakes Science Center, NASA Glenn Visitor Center, and on the Steamship William G. Mather, Maker activities and workshops, scientific demonstrations, theatrical shows, activity carts, school workshops, and other guest experiences. This is a part-time position which reports to the Guest Engagement Manager.
May be required to complete or amend schedules and arrivals
Visitor Engagement Programming
Delivers programs such as informal visitor engagement, public demonstrations, school workshops, etc.
Engages guests in traveling exhibitions
Engages guests on Steamship
May assist Early Childhood Coordinator with preschool programs
Assists with group greeting
May be asked to assist with program development or prototyping as assigned by the Guest Engagement Manager or Public Programs Manager
Demonstrates enthusiastic and positive attitude with willingness to learn
Models best practices in informal education and visitor engagement
Actively deliver visitor programs while modeling the highest standards in professionalism, inquiry-based and hands-on techniques, interpersonal communication, and guest service philosophy to create a superior visitor experience for Science Center guests.
Perform daily operational duties
Actively learn demonstrations and programs and assesses programs for efficacy and content.
May be asked to periodically review literature in informal learning/inquiry-based teaching to maintain best practices in training and content trends.
Leads school and non-school group greeting procedure in an efficient and welcoming manner while communicating rules and responsibilities with a positive and enthusiastic approach. Works with the Reservations department to ensure all needs are met.
May represent the Science Center at off-site programs, including but not limited to outreach programs, science fairs, community events, etc. Communicate knowledgeably about current Science Center programs, policies, and procedures to be a positive and enthusiastic spokesperson for Science Center programs, exhibits, and mission.
Please note that this position requires working outdoors for prolonged periods in varied weather conditions, frequently climbing narrow stairwells and occasionally lifting heavy objects such as supply bins and demonstration props. It may also include working with chemicals and gases including but not limited to liquid nitrogen, dry ice, nitric acid, hydrogen, and oxygen. Training will be provided. Please also note that this position requires weekend, holiday, and evening hours to meet the needs of Science Center operations. Scheduled hours will vary seasonally; therefore ideal candidates must be flexible to accommodate needs.
High School Diploma or equivalent. Preferably a bachelor’s degree (or pursuing) in science, education, theater or related field of study.
Guest Services Specialist (Seasonal) - Great Lakes Science Center (Cleveland, OH)
Summary: Guest Services Specialists provide excellent and high-quality guest experiences while working as a greeter, cashier, concierge, phone operator and usher. Guest Services Specialists help guests in all aspects of their visit, from planning their day, to purchasing tickets, to promoting membership sales and encouraging return visits. The Guest Services Specialist position is a part-time position, including weekends.
Primary Responsibilities: • Comply with all Great Lakes Science Center policies and procedures to ensure a safe environment for colleagues and guests. • Embrace and demonstrate the Great Lakes Science Center guest service philosophy by actively welcoming visitors and providing accurate information regarding Great Lakes Science Center facility, activities, events, and attractions. • Cultivate additional revenue and repeat business through excellent guest relations and promoting membership and combination tickets • Utilize the TM VISTA ticketing software at the Science Center and Steamship William G. Mather box offices to quickly and accurately sell admission tickets, memberships and special event tickets (when applicable) following Great Lakes Science Center cash handling procedures at all times. • Work in the OMNIMAX Theater through ticket collection, facilitating seating of visitors and provide safety and customer service information. Guest Services Specialists also operate the OMNIMAX console to assist the projectionist in successful production of OMNIMAX films. • Additional duties as assigned.
Qualifications: • Honest, reliable, customer focused and courteous individual with initiative who enjoys working in a fast-paced and fun environment. • Candidate must be able to work closely and effectively with the general public, educational community and Science Center staff while being friendly and outgoing. • Has the curiosity to learn about Science Center attractions and programs and is able to communicate that to guests in an engaging and inclusive way. • Excellent telephone and interpersonal communication skills required. • Professional attitude and appearance are required. • Experience in customer service, sales and previous cashier experience strongly preferred. • Must be able to work in rain or shine, and be able to traverse open decks, navigating steep stairways and high door thresholds, as some shifts may occur aboard a historic steamship. • Weekend and holiday hours are required. Evening hours available as needed.
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