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Communications: Education/Camp counselor
Camps & Classes: Summer Camp Education Specialist (seasonal, full-time) - Several positions open - Great Lakes Science Center (Cleveland, OH)

Great Lakes Science Center, in downtown Cleveland, home to the NASA Glenn Visitor Center and the historic SS William G. Mather, is seeking dynamic individuals to instruct Summer Science Day Camp programs for children in grades K-12. This is an on-the-go, out-of-the box position that not only requires a working knowledge of STEM concepts, but excitement for informal education. Education Specialists lead the instruction, organization and facilitation of individual summer camp sessions in a playful and educational manner.

Sessions include up to 24 participants and range from one-day workshops to Monday-Friday week-long summer camp sessions, offered in 10 consecutive weeks. Staff will collaborate to share the preparation, instruction and organization of the camp program. Position reports to the Camps and Class Manager, Youth and Family Engagement.

Responsibilities:

  • Develop an understanding of, and the ability to implement GLSC Camps and Classes curriculum in a fun, interactive, hands-on environment while supplying accurate scientific information. This may involve further reading or research on a subject or topic.
  • Present programs in an entertaining and professional way that actively engages our program participants.  
  • Manage a camp environment for participants’ well being; including not only safety, but also managing expectations of behavior from participants.
  • Be responsible for material management of individual camp/class sessions, including appropriate set-up, clean-up, and storage.
  • Thoroughly understand the building safety and security manual and help implement emergency procedures when deemed necessary.
  • Adhere to all of the policies and procedures of the American Camp Association.

Qualifications:

Bachelor’s degree or enrollment in science, education, youth development or related field. Experience teaching and/or working with children with demonstrated creative teaching methods in an informal or formal learning environment and creative methods of teaching. Certified teachers are preferred. Must be energized and excited to share the experience of science with children entering PreK-12th grades. Excellent verbal communication skills, a good sense of humor, flexibility, and ability to think quickly on one’s feet necessary. Strong customer service skills.

Summer Science Day Camps begin June 6 with mandatory training sessions May 21-22. A minimum 5-week commitment is required for employment.

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Communications: Education/Camp counselor
Great Science Academy Supervisor - Great Lakes Science Center (Cleveland, OH)

The Great Science Academy Supervisor is a creative and resourceful full time program developer and supervisor that works with a dynamic and diverse group of middle and high-school students within the GSA program, which is designed to deeply engage students in exploring careers related to science, technology, engineering, and math (STEM). The Program supervisor will design, plan, and implement the Great Science Academy while supervising and supporting GSA AmeriCorps staff and additional GSA adult volunteers. 

Responsibilities:

  • Develops and implements curriculum that provides intellectual rigor, includes fun and hands-on experiences, and collaborates with community partners to provide exposure to real science and STEM careers.  Creates a climate where students are actively engaged in meaningful learning experiences.
  • Provides a positive environment in which students are encouraged to be actively engaged in the learning process.
  • Identifies, selects, and modifies instructional resources—including equipment, activities, speakers, and field trip opportunities—to meet the needs of the students with varying backgrounds and learning styles.
  • Communicates effectively, both orally and in writing, with students, parents, community partners, and other professionals on a regular basis. Models the highest professional and ethical standards in all communications.
  • Cooperate with other members of the staff in planning and implementing instructional goals, objectives, and methods according to Great Science Academy and Great Lakes Science Center standards.
  • Supervises AmeriCorps team and GSA Program Developer for GSA recruiting events and program continuity.
  • Monitors attendance and engagement at weekly GSA sessions, and reports information to director for retention and sustainability plans.
  • Provides media and other requested resources to Marketing staff for recruiting.
  • Supports designing and implementation of program assessment, and helps suggest program improvements for future years.  Assesses student growth and achievement, and helps evaluate their potential for continuing in the program in future years.
  • Demonstrates flexibility in working with a variety of personalities, learning styles, and constituencies.
  • Uses technology to strengthen the teaching/learning process.
  • Meets professional obligations through efficient work habits such as: meeting deadlines, honoring schedules, coordinating teams, and keeping information organized and up to date.
  • Serves as lead instructor for the 8th and 9th grade GSA program with assistance from AmeriCorps staff.
  • Supervise, train, and advise all GSA AmeriCorps grade level facilitators.

Qualifications:

  • A Bachelor’s or Master’s Degree in education, science or related field.
  • The successful candidate will have at minimum 1-2 years experience managing a team.
  • Excellent organizational, interpersonal, written and verbal communication skills are a must.
  • Experience working with youth and or youth development programs.
  • Experience facilitating and/or teaching.
  • Experience in an informal science education a big plus (such as workshops).
  • A successful candidate will demonstrate enthusiasm, flexibility, creative thinking and passion for sharing science with youth.

Great Lakes Science Center is an Equal Opportunity Employer and complies with all applicable Federal, State, and local laws concerning discrimination in employment. 

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Facility & Event Management : Cashier
Guest Experience Specialist - Great Lakes Science Center (Cleveland, OH)

Summary:
Guest Experience Specialists provide excellent and high-quality guest experiences while working as a greeter, cashier, concierge, phone operator and usher.  Guest Experience Specialists help guests in all aspects of their visit, from planning their day, to purchasing tickets, to promoting membership sales and encouraging return visits. The Guest Experience Specialist position is a part-time position, including weekends.

Primary Responsibilities:
• Comply with all Great Lakes Science Center policies and procedures to ensure a safe environment for colleagues and guests. 
• Embrace and demonstrate the Great Lakes Science Center guest service philosophy by actively welcoming visitors and providing accurate information regarding Great Lakes Science Center facility, activities, events, and attractions.
• Cultivate additional revenue and repeat business through excellent guest relations and promoting membership and combination tickets
• Utilize the TM VISTA ticketing software at the Science Center and Steamship William G. Mather box offices to quickly and accurately sell admission tickets, memberships and special event tickets (when applicable) following Great Lakes Science Center cash handling procedures at all times.
• Work in the OMNIMAX Theater through ticket collection, facilitating seating of visitors and provide safety and customer service information.  Guest Experience Specialists also operate the OMNIMAX console to assist the projectionist in successful production of OMNIMAX films.
• Additional duties as assigned.

Qualifications:
• Honest, reliable, customer focused and courteous individual with initiative who enjoys working in a fast-paced and fun environment.
• Candidate must be able to work closely and effectively with the general public, educational community and Science Center staff while being friendly and outgoing.
• Has the curiosity to learn about Science Center attractions and programs and is able to communicate that to guests in an engaging and inclusive way.
• Excellent telephone and interpersonal communication skills required.
• Professional attitude and appearance are required.
• Experience in customer service, sales and previous cashier experience strongly preferred.
• Must be able to work in rain or shine, and be able to traverse open decks, navigating steep stairways and high door thresholds, as some shifts may occur aboard a historic steamship.
• Weekend and holiday hours are required. Evening hours available as needed.


 

EOE

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Sales & Marketing: Client Relations/Customer Service
Reservationist - Great Lakes Science Center (Cleveland, OH)

Summary:

Reservationists provide superb front-line customer service while efficiently and accurately completing reservations for all Science Center programs and events. Reservationists are able to communicate information on a wide variety of programming to our guests, group leaders and members. They work to encourage add-ons (membership sales, workshops, additional attractions) in order to up-sell reservations. Accuracy in reservation, record keeping and organization is a must. Reservationists may also participate in cross training with box office staff to assist during busy times as necessary. Evening and weekend work may occasionally be required.

Primary Responsibilities:

  • Provide superb front-line customer service.
  • Make reservations for programming and events, including: field trips, group visits, camp, birthday parties, workshops, member events, OMNIMAX, general admission and Steamship William G. Mather using TM VISTA and Ultracamp software.
  • Maintain up-to-date knowledge and in-depth understanding of all Science Center events, programs, exhibits and policies.
  • Answer telephone calls, emails and other guest inquires regarding reservations, memberships, programming and events.
  • Assist with reporting and related tasks.
  • Process invoice and billing information and distribute registration confirmations.
  • Communicate new reservation information to various departments as needed.
  • Work to increase sales and revenue though membership sales and add-on attractions and programs.
  • Complete sales calls and emails.
  • Other duties as assigned.

Qualifications:

  • Minimum 2 years customer service experience preferred.
  • Knowledge of registration, ticketing software and Rasier’s Edge preferred.
  • Excellent customer service skills, particularly written and verbal tasks.
  • Honest, reliable, customer focused and courteous individual with initiative who enjoys working in a fast-paced and fun environment.
  • Ability to effectively manage multiple tasks and solve problems.
  • Ability to work independently as well as in a team environment.
  • Candidate must be able to work closely and effectively with the general public, educational community and Science Center staff while being friendly and outgoing.

Great Lakes Science Center is an Equal Opportunity Employer and complies with all applicable Federal, State, and local laws concerning discrimination in employment. 

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Museum Administration: Non-Profit Management
Vice President of STEM Learning - Great Lakes Science Center (Cleveland, OH)

Serving more than 8 million visitors since opening in 1996, Great Lakes Science Center (GLSC) is a community-focused, forward-thinking regional asset. The Science Center asks itself “What does the community need from us?” In the 1990’s, Cleveland’s leaders founded the Science Center as part of a vision to improve our community’s image and resiliency. Funding nearly half of the initial $55M investment, city leaders demanded a destination museum dedicated to meeting the educational needs of the 21st century and we have not rested since.

Today, our newly updated mission makes science, technology, engineering, and math (STEM) come alive with hundreds of hands-on exhibits, engaging educational programming and unique opportunities. The 170,000 annual participants in our education programs experience real scientific challenges while engaging their curiosity. One in three visitors engages with a scientist-educator for a deeper experience such as a demonstration of Newton’s Laws of Motion, a circuitry workshop, or a chat with a former NASA employee about GLSC’s famous Apollo capsule. 

At the Science Center, community is front and center. Home of the 9th grade of Cleveland Metropolitan School District’s award-winning MC2 STEM High School, the NASA Glenn Visitor Center, and the historic William G. Mather Steamship we are committed to keeping pace with community needs through collaborations and partnerships that improve STEM education, and cultivate creative, critical thinkers that will shape our future.

As Cleveland continues with plans to increase business, housing, education, and tourism on the lakefront, the Science Center will continue to be a central voice in the shaping of the region. The Science Center’s annual operating budget averages more than $7 million, including more than 70% earned revenue. There is a café, store, and parking garage as well.

POSITION DESCRIPTION

The Vice President of Science, Technology, Engineering, & Math (STEM) Learning provides vision and strategic direction for all educational activities of the Science Center. The position is responsible for a dynamic portfolio of innovative, community-focused experiences that serve the diverse audiences of our community. The Vice President of STEM Learning builds the Science Center’s role as a trailblazer in informal STEM education and provides inspirational leadership for a creative, dedicated team of educators. Working closely with the rest of the Senior Leadership Team, he or she will collaborate on strategic fulfillment of organizational priorities in ways that provide exciting, relevant, fun learning experiences that attract new audiences and engage all guests. He or she is an experienced education leader who stays abreast of new developments in STEM learning, with a positive approach to team building and collaboration. This is an opportunity to join a mission-oriented, experienced, and passionate leadership team that is launching a strategic planning process that will set a course for a new phase of the organization. The Vice President of STEM Learning is a high-visibility, high-impact position that will directly contribute to the strength of the Science Center. This is an opportunity to work and to lead in an environment that fosters a sense of fun, community service, and data-driven decision making. Application details are available at www.greatscience.com.

Reporting Relationships

The Vice President of STEM Learning will report to and work closely with the President & CEO, Dr. Kirsten Ellenbogen.

For almost thirty years, Dr. Kirsten Ellenbogen has been in the business of researching and developing learning experiences in science centers and other informal learning environments. In her work as the third President & CEO of the Science Center, she has launched Cleveland Creates, a strategic initiative developed in collaboration with education and corporate leaders to change the community’s narrative around advanced manufacturing and technology through STEM education for diverse middle-school youth and families. She began her work in museums at the Detroit Science Center and has worked at five museums and consulted for more than thirty. She works extensively with the National Academy of Sciences and the National Science Foundation. And she has been appointed to the Cleveland Mayor’s Lakefront Advisory Committee, the Planning and Urban Design Committee of the Group Plan Commission, and the Downtown Cleveland Alliance Visioning Committee, where she serves as chair.

The Vice President’s peers include the Vice Presidents of Development, Exhibits, Marketing, the Chief Financial Officer, the Director of Facilities & Security, Director of Operations, and the Human Resources Manager. The Education team includes positions in public and school programming, camps and classes, youth development, early childhood education, and out-of-school learning.

Responsibilities

The Vice President of STEM Learning acts as the lead strategist for a broad range of education-related activities that are in strong alignment with the organization’s strategic plan and in service to the community. She or he is responsible for a Science Center-wide plan for research-based program design, evaluation, and training to ensure every guest has a great STEM learning experience.

  1. Maintains and strengthens a welcoming, supportive learning environment for staff and guests.
  2. Advocates for and oversees evaluation efforts that improve the quality of the organization’s education programming and measures its impact.
  3. Provides strong communication and builds partnerships with the preK-20 formal education community (including the 9th grade of the MC2STEM school, which is based at the Science Center), learning researchers, and other organizations in the local STEM learning ecosystem.
  4. Oversees or leads the development and dissemination of content and learning experiences that meet state and national education standards for schools, assessment, and public programming.
  5. Serves as an advocate for informal STEM education in general and disseminates and promotes the informal STEM education achievements of the Science Center.
  6. Provides strong leadership to all Education Division staff, ensuring that individual responsibilities are well defined and communicated while also encouraging a positive team environment. 
  7. Works with other Senior Leadership Team members, especially Human Resources, to identify and mentor museum staff across the organization for career development and promotion opportunities.
  8. Oversees Education Division finances and budget activities, meets fiscal goals, and fulfills reporting commitments as needed on grants and other funding.
  9. Works closely with the Development team to identify funding opportunities for new and innovative education programs that fulfill the Science Center’s strategic goals.
  10. Works closely with the Marketing team to develop new revenue streams.
  11. In collaboration with the President & CEO, works with the Board of Trustees on education-related efforts and general organizational initiatives.
  12. Establishes a communications plan to keep the Senior Leadership Team, Science Center staff, and the Board of Trustees current on education strategies, activities, and results.

Minimum Requirements

  1. A bachelor’s degree in education, science education, learning sciences, science or a related field required; advanced degree strongly preferred.
  2. Eight years of leadership experience in education program development, non-profit management, evaluation, and development of grants and budgets. At least five years of people management experience, with a proven track record of developing staff.
  3. A passion, understanding, and strong commitment to the mission and vision of Great Lakes Science Center.
  4. Ability to strongly represent the Science Center and advocate for informal STEM education.
  5. Experience working with children, youth, and families of diverse backgrounds and income levels.
  6. Knowledge of the latest learning theories, STEM education research, and learning technologies.
  7. Demonstrated success in setting and achieving annual, multi-year strategic goals.
  8. Ability to implement financial plans and budgets, identify, secure, and ensure compliance with a variety of funding sources.  
  9. Ability to write and edit compelling materials.
  10. A personal style that is positive and supportive. Strong personal integrity and work ethic, as well as a sense of humor and perspective.
  11. Proven success in managing and motivating a high functioning diverse staff. 
  12. Superior communication skills to express the mission and education program innovations with clarity, passion, and persuasion.

A competitive salary with attractive benefits is offered.

Great Lakes Science Center is an Equal Opportunity Employer and complies with all applicable Federal, State, and local laws concerning discrimination in employment.

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Apply for Future Notification Only: Future Notification
Apply for Future Notification - Museums Job Board (Various Locations, US)

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