Guest Experience Specialist - Great Lakes Science Center (Cleveland, OH)
Summary: Guest Experience Specialists provide excellent and high-quality guest experiences while working as a greeter, cashier, concierge, phone operator and usher. Guest Experience Specialists help guests in all aspects of their visit, from planning their day, to purchasing tickets, to promoting membership sales and encouraging return visits. The Guest Experience Specialist position is a part-time position, including weekends.
Primary Responsibilities: • Comply with all Great Lakes Science Center policies and procedures to ensure a safe environment for colleagues and guests. • Embrace and demonstrate the Great Lakes Science Center guest service philosophy by actively welcoming visitors and providing accurate information regarding Great Lakes Science Center facility, activities, events, and attractions. • Cultivate additional revenue and repeat business through excellent guest relations and promoting membership and combination tickets • Utilize the TM VISTA ticketing software at the Science Center and Steamship William G. Mather box offices to quickly and accurately sell admission tickets, memberships and special event tickets (when applicable) following Great Lakes Science Center cash handling procedures at all times. • Work in the OMNIMAX Theater through ticket collection, facilitating seating of visitors and provide safety and customer service information. Guest Experience Specialists also operate the OMNIMAX console to assist the projectionist in successful production of OMNIMAX films. • Additional duties as assigned.
Qualifications: • Honest, reliable, customer focused and courteous individual with initiative who enjoys working in a fast-paced and fun environment. • Candidate must be able to work closely and effectively with the general public, educational community and Science Center staff while being friendly and outgoing. • Has the curiosity to learn about Science Center attractions and programs and is able to communicate that to guests in an engaging and inclusive way. • Excellent telephone and interpersonal communication skills required. • Professional attitude and appearance are required. • Experience in customer service, sales and previous cashier experience strongly preferred. • Must be able to work in rain or shine, and be able to traverse open decks, navigating steep stairways and high door thresholds, as some shifts may occur aboard a historic steamship. • Weekend and holiday hours are required. Evening hours available as needed.
Lead Maker - Great Lakes Science Center (Cleveland, OH)
Do you like to take things apart? Do you like to redesign and reinvent things? Do you enjoy making art that incorporates technology, engineering, and math? Are you a tinkerer, a hacker, or a DIY maker at heart? Great Lakes Science Center seeks a creative, energetic and resourceful person to be our Lead Maker for summer camps, school workshops and public programs. The Lead Maker will brainstorm, prototype, document, and deliver fun, educational activities and projects that allow museum visitors, summer campers, and 7th grade Cleveland students to tinker, hack, make, design and engineer! In this position, you will work closely with the Director of Visitor Engagement and the Educator in Residence to identify and model best practices for museum staff, volunteers, and visitors in proper tool use, iterative design, encouraging persistence in the face of failure, creative problem solving, and facilitating open-ended challenges. This is a yearlong, grant-funded position. This position is part-time with the possibility of becoming a full-time position with benefits. Some weekend, holiday, and evening hours required. This position reports to the Director of Visitor Engagement.
Lead the development, prototyping, and implementation of hands-on activities allowing for multiple outcomes and projects rich in creative problem-solving opportunities
Foster learning experiences where students, campers, and visitors are actively engaged in challenging, age-appropriate, and creative experiences around technology, manufacturing, and engineering
Design projects that are thoughtfully scaffolded to encourage growth in skills and knowledge, while also actively utilizing an effort-based learning philosophy that promotes resilience and learning from failure
· Demonstrate flexibility in communicating and working with a variety of personalities, learning styles, and constituencies
· Facilitate all aspects of GLSC’s Mobile FabLab, including transportation, operation, and instruction for students and teachers using the lab.
Order, organize, sort and store Maker materials, recycled materials, and tools
Learn, practice, communicate procedures for the proper usage of all tools, materials, and safety equipment
Meet professional obligations through efficient work habits such as: meeting deadlines, honoring schedules, and keeping information organized and up to date
Perform other duties and responsibilities as assigned
Technical Competencies and Skills:
Imaginative, creative, out-of-the box approach to problem-solving
Passion for informal science, technology, engineering and math education
Experience with electronic components, circuit diagrams, creating and troubleshooting simple electronic devices
Experience with computer-aided fabrication machines: Shop-bot, laser cutter, 3-D printer, etc.
Experience working with a wide variety hand-operated tools
Can work independently and as part of a team
Displays effective multi-tasking and time management skills
Possesses strong oral and written communication skills
Accepts responsibility, is self-motivated and organized
Demonstrates strong work ethic
Education, Certifications, and Work-related Experience:
High school diploma required; college-level coursework, background or experience in electronics, engineering, or computer programming preferred
Teaching and program development experience preferred; experience in working with underserved populations a plus
College-level coursework in education, science, museum studies, or related field desirable
Physical Ability: Tasks may involve extended periods of time at a keyboard or workstation, time spent outdoors, lifting items of up to 20 lbs, and climbing stairs.
Sensory Requirements: Some tasks require visual perception and discrimination.
Work will require use of sharp tools, soldering irons, and similar hand tools.
Valid driver’s license for transportation to offsite programs and community events.
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