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Facility & Event Management : Event Operations/Management
Facilities & Security Attendant - Great Lakes Science Center (Cleveland, OH)

Performance of light general maintenance and repair within the Great Lakes Science Center and site as directed.  Assist with the shipping and receiving area as required.
Supports special events from set up to tear down. Also performs security coverage.
 

Technical Responsibilities:
• Perform general light maintenance and repair of the facility.
• Distribute supplies and freight throughout the GLSC as required.
• Performs all duties and responsibilities in such a manner as to ensure the safety of the individual, other GLSC employees and guests.
• Supports special events operations per written plans and maps. Includes set up.
• Monitor and/or patrol assigned areas, reporting any problems to the Security Supervisor on duty.
• Provide appropriate responsiveness to emergency situations.
• Assist in investigating incidents as requested.
• Provide exemplary guest service to Science Center guests including but not limited to welcoming and directing guests, providing visitor information, assisting to resolve guest complaints, assist in accommodating guests with special needs, monitor and maintain pedestrian (internal and external) and vehicular traffic, moving stanchions and enforcing Science Center rules and policies.
• Be thoroughly knowledgeable about Science Center procedures, policies and emergency response manual.
• Assist in maintaining and monitoring cleanliness in interior and external areas.
• Monitor operations of security and fire systems.
 

Qualifications:

• High school diploma or general education degree.
• Graduation from a vocational school in related field preferred.
• 3000 lbs. tow motor certification at time of employment or within six months of employment
• Tow motor up to 3000 pounds and vertical lift system.
• basic hand and power tools relating to light duty facility maintenance.
 

EOE

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Facility & Event Management : Cashier
Guest Experience Specialist - Great Lakes Science Center (Cleveland, OH)

Summary:
Guest Experience Specialists provide excellent and high-quality guest experiences while working as a greeter, cashier, concierge, phone operator and usher.  Guest Experience Specialists help guests in all aspects of their visit, from planning their day, to purchasing tickets, to promoting membership sales and encouraging return visits. The Guest Experience Specialist position is a part-time position, including weekends.

Primary Responsibilities:
• Comply with all Great Lakes Science Center policies and procedures to ensure a safe environment for colleagues and guests. 
• Embrace and demonstrate the Great Lakes Science Center guest service philosophy by actively welcoming visitors and providing accurate information regarding Great Lakes Science Center facility, activities, events, and attractions.
• Cultivate additional revenue and repeat business through excellent guest relations and promoting membership and combination tickets
• Utilize the TM VISTA ticketing software at the Science Center and Steamship William G. Mather box offices to quickly and accurately sell admission tickets, memberships and special event tickets (when applicable) following Great Lakes Science Center cash handling procedures at all times.
• Work in the OMNIMAX Theater through ticket collection, facilitating seating of visitors and provide safety and customer service information.  Guest Experience Specialists also operate the OMNIMAX console to assist the projectionist in successful production of OMNIMAX films.
• Additional duties as assigned.

Qualifications:
• Honest, reliable, customer focused and courteous individual with initiative who enjoys working in a fast-paced and fun environment.
• Candidate must be able to work closely and effectively with the general public, educational community and Science Center staff while being friendly and outgoing.
• Has the curiosity to learn about Science Center attractions and programs and is able to communicate that to guests in an engaging and inclusive way.
• Excellent telephone and interpersonal communication skills required.
• Professional attitude and appearance are required.
• Experience in customer service, sales and previous cashier experience strongly preferred.
• Must be able to work in rain or shine, and be able to traverse open decks, navigating steep stairways and high door thresholds, as some shifts may occur aboard a historic steamship.
• Weekend and holiday hours are required. Evening hours available as needed.


 

EOE

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Facility & Event Management : Event Guest Relations
Manager of Special Events - Great Lakes Science Center (Cleveland, OH)

Great Lakes Science Center, is seeking candidates for the position of Special Events Manager. Reporting to the Vice President of Marketing, Sales and Communications, the Manager is responsible for maximizing revenue from corporations and individuals through facility rental sales within the building and its property. The Manager is responsible for development and execution of sales and marketing strategy, as well as all event logistics and related organizational operations. In addition, Manager will lead organization-wide, major annual special events including the Science Centers signature event, Yuri’s Night Space Party.   Position works closely with onsite caterer, facilities, exhibits, marketing, development and education departments.
 

Qualifications:

Education/ Experience:  The ideal candidate will hold a Bachelor’s Degree, or higher, from an accredited college or university in marketing, sales, business administration, or related field and have a minimum of 3-5 years experience in sales, marketing or special events.

Job Specific:  Strong sales skills, including prospecting and qualifying potential leads, and the ability to manage day-to-day sales and operational details for multiple clients and events is essential.   Demonstrated success in developing and maintain effective working relationships with stakeholders including colleagues.  Strong business acumen, including problem solving, vision, management of deadlines, collaborative leadership style and decision making and ability to analyze diverse facts and develop clear and concise reports and recommendations.

Other: Excellent written and verbal communication skills required.  Proficiency in the Microsoft Office Suite of products, including Excel, is necessary. Familiarity with salesforce software preferred but not required.  Position requires frequent evening and weekend hours.

Essential Duties and Responsibilities:

·   Develop and implement sales plan to maximize facility rental revenue for the organization.

·  Manage events (many evening and weekend), acting as Manager on Duty for the building during events         at off  -hours.

·  Proactively identify opportunities to increase facility rental revenue and client base.

· Deliver on-budget results, while providing accurate forecasts throughout the fiscal year.

· Work closely with onsite caterer (Aramark), facilities, exhibitions, education, marketing and development departments to ensure all event details are planned, communicated and executed.

·  Lead major, organization-wide events as needed.

· Work with marketing department to create sales and marketing materials, including collateral, advertising, e-newsletters and direct mail.

· Participate in all organization cross-functional team meetings, including weekly Operations meeting.

·  Take turns on a Manager on Duty rotation (typically quarterly) as needed.

EOE

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Apply for Future Notification Only: Future Notification
Apply for Future Notification - Museums Job Board (Various Locations, US)

If you would like to be notified of positions in the future with the Museum Network, please press "apply" below and fill out the entire application. Make sure your email is correct and you check off the notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply.

Entering your record here does not make you an applicant to any specific position. If you need to update, edit, modify or delete your record, please go to "Edit Your Information" above and put in your email address and password.


 

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