Sales & Marketing: Client Relations/Customer Service
Public Programs Coordinator - Great Lakes Science Center (Cleveland, OH)
Are you outgoing? Do you love learning? Interested in a job where you teach children and adults in a fun and inspiring way? If you answered yes, then this may be the opportunity for you! Great Lakes Science Center seeks an innovative and resourceful Public Programs Coordinator to conceptualize, develop, and present dynamic and diverse science, technology, engineering, and math educational experiences for family and youth audiences. The ideal Public Program Coordinator is dedicated to enriching guests’ interests through high-quality, exciting, and fun educational programs. This position will work both independently and as part of a team to develop, refine, and deliver memorable experiences. In addition to serving in a guest-facing capacity during shows, demonstrations and workshops, the Public Programs Coordinator is responsible for researching content, testing and refining new experiments, and developing shows, demonstrations, and workshops. The Public Program Coordinator will participate in training, evaluation, and motivation of other staff members and volunteers, and will play a key role in evaluation and training of large-scale science demonstrations, exhibit programming, value-added programming, and off-site programs as assigned by the Public Programs Manager.
Actively deliver entertaining and engaging public programs while modeling the highest standards in professionalism, inquiry-based techniques, interpersonal communication, and guest service philosophy to create a superior educational experience.
Informal Learning and STEM Content Knowledge and Skills
Seek new information and creative new approaches to frequently develop, learn, and present a variety of content from technology, engineering design processes, physical science, biomedical, nanotechnology, maker, and more. Note that Great Lakes Science Center focuses on the “TEM of STEM” as its unique role. We do not seek to be redundant with the region’s already rich resources in natural and environmental sciences.
Research and implement a wide range of informal STEM learning practices.
Creatively use IoT programming software and digital fabrication equipment such as 3D printers, laser cutters, and vinyl cutters. Training can be provided.
Safely work with chemicals and gases including but not limited to liquid nitrogen, dry ice, nitric acid, methane, corrosive and flammable materials. Training will be provided.
Collaborate with the Program Development Team with to research, prototype, and experiment to create new learning experiences for guests. Be willing to test many ideas that will not work, and be resilient under pressure to continue to refine concepts.
Evaluate programs in relation to key objectives and goals. May include refining or developing some evaluation tools.
Cooperate and communicating positively and constructively with others to effectively manage shared space and resources.
Assist in evaluating and coaching team members to provide learning experiences for guests in a fun and memorable way.
Work with Manager of Public Programs to plan and provide staff and volunteer training.
Deliver programs such as informal guest engagement, science demonstrations, family and member workshops, and exhibit-related programming.
Reflect on and actively work to improve learning for all guests, from early childhood to adult.
Enthusiastically represent the Science Center at off-site programs, including but not limited to outreach programs, science fairs, earned media, and community events. Communicate knowledgeably about all Science Center programs, policies, and procedures. Serve as a positive and enthusiastic spokesperson for Science Center programs, exhibits, and mission.
Flexibly fulfill required weekend, holiday, and evening hours to meet the Science Center’s commitment to being open for guests during key family gathering times. This involves increasingly being open for evening events and activities to support the growing downtown resident population. Scheduled hours will vary seasonally. A well-balanced schedule is strongly supported by Human Resources and Science Center leadership who understand that this is not a typical Monday to Friday, 9 to 5 organization.
Efficiently fulfill administrative responsibilities in an organized and accurate way, including data tracking, record-keeping, and data analysis.
Contribute to preparing information for marketing colleagues, including but not limited to social media posts, catalog descriptions, and other marketing materials.
Effectively balance computer use and frequent movement throughout the museum, including outdoors, potentially for prolonged periods in varied weather conditions. Includes climbing narrow stairwells and occasionally lifting heavy objects such as supply bins and demonstration props.
Inventory, store, and order program supplies in an efficient and thoughtful manner.
Track attendance in programs.
Distribute and track surveys and other evaluation tools used for program feedback.
Coach staff and volunteer performance in conjunction with the Manager of Public Programs as needed.
Attend regular meetings
Confidently use Microsoft Office, Excel, and Outlook daily. Will also be trained to use ticketing software.
Perform daily operational duties.
Expertise in informal STEM education and/or STEM content.
Ability to demonstrate enthusiastic and entertaining program delivery skills.
Demonstrated ability or willingness to contribute to development and execution of new program ideas, and a history of providing constructive feedback on existing programs and workshops.
Two years leadership experience within a fast paced, customer-focused work environment preferred.
Attention to detail and proficiency in performing routine operational and administrative duties such as scheduling.
Must have an excellent track record for coaching and motivating staff and volunteers in all areas of the building.
Must be self-confident and motivated; able to work with minimal supervision.
Must be detail-oriented and work well within a changing environment.
Must be open-minded and flexible.
Excellent communication skills, both written and verbal.
The ability to work up to 30 hours during a 4 - 5-day work week including weekends, holidays and some evenings, as needed.
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